OTRS Integration With Nagios

Capabilities

Nagios provides integration with OTRS – an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in OTRS and automatically open a ticket in OTRS when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with OTRS offers the following benefits:

• Immediate notification of outages to IT helpdesk staff
• Increased collaboration and knowledge-sharing between IT staff and end-users
• Faster handling of network, server, application, and service outages

Solutions

These Nagios solutions provide OTRS integration capabilities and benefits:

• Nagios XI
• Nagios Core

Resources

• OTRS Monitoring Plugins and Integration Components

See Also

• Helpdesk and Trouble Ticket Integration