Helpdesk and Trouble Ticket Integration With Nagios

Capabilities

Nagios provides integration with helpdesk and trouble ticket systems – including the ability for Nagios to monitor new and open tickets and automatically open a trouble ticket in when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with helpdesk and trouble ticket systems offers the following benefits:

• Immediate notification of outages to IT helpdesk staff
• Increased collaboration and knowledge-sharing between IT staff and end-users
• Faster handling of network, server, application, and service outages

Solutions

These Nagios solutions provide helpdesk and trouble ticket integration capabilities and benefits:

• Nagios XI
• Nagios Core

Resources

• Helpdesk and Ticketing System Monitoring Plugins and Integration Components

See Also

• OTRS Integration
• RT Integration