RT (Request Tracker) Integration With Nagios

Capabilities

Nagios provides integration with RT – an Open Source trouble ticket and request handling system. Integration capabilities include the ability for Nagios to monitor open tickets in RT and automatically open a ticket in RT when Nagios detects a failure or outage.

Benefits

Implementing effective Nagios integration with RT offers the following benefits:

• Immediate notification of outages to IT helpdesk staff
• Increased collaboration and knowledge-sharing between IT staff and end-users
• Faster handling of network, server, application, and service outages

Solutions

These Nagios solutions provide RT integration capabilities and benefits:

• Nagios XI
• Nagios Core

Resources

• RT Monitoring Plugins and Integration Components

See Also

• Helpdesk and Trouble Ticket Integration